중소제조기업에서 외부 제조 빅데이터 기술이전 성과에 영향을 끼치는 요인에 관한 연구: 한국전자통신연구원의 기술이전 사례
A Study on Factors Affecting External Manufacturing Big Data Technology Transfer Performance in Small-and-Medium-Sized Manufacturing Firms: The Technology Transfer Cases of Electronics and Telecommunications Research Institute
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본 연구는 ETRI(한국전자통신연구원)가 5개 중소제조기업들에 제조 빅데이터 기술을 이전시킨 사례를 분석하여 스마트 팩토리의 핵심기술인 제조 빅데이터 기술을 중소제조기업에 이전시키는데 어떠한 요인이 기술이전 성패에 영향을 끼치는지를 연구하였다. 사례조사 결과를 요약하면 다음과 같다. 첫째, 기업능력과 종업원의 제조 빅데이터 기술수용태도가 제조 빅데이터 기술이전 도입성과가 높은 3개 기업과 성과가 낮은 2개 기업을 구별하는 중요한 성패요인인 것으로 나타났다. 둘째, 기술 사용용이성 평가측면에서 제조 빅데이터 기술도입 현장성과가 높은 기업과 성과가 낮은 기업간에 차이가 있는 것으로 나타났다. 즉, 기술도입 성과가 높은 기업은 제조 빅데이터 기술을 사용하기 쉽다고 인식하고 있었다. 셋째, ETRI 연구원들의 서비스 품질은 제조 빅데이터 기술이전 성패에 큰 영향을 끼치지는 않았다.
Abstract
This study examines what factors influence external manufacturing big data technology transfer performance in small-and-medium-sized manufacturing firms, through investigating five technology transfer cases implemented by Electronics and Telecommunications Research Institute(ETRI) for small-and-medium-sized manufacturing firms. The results of case study are as follows. First, it is found that both firm capability and employees’ technology acceptance attitude are key discriminating factors separating three higher performance firms from two lower performance firms. Second, ease of technology use is also such an important discriminating factor that three firms with higher technology transfer performance perceived ETRI’s manufacturing big data technology easier to use than in the case of two firms with lower technology transfer performance.Third, service quality performed by ETRI researchers does not have a linear impact on external manufacturing big data technology transfer performance.
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