본문 바로가기
KERD
논문KCI 등재

Serving the Unemployed: Do More Generous Social Insurance Programs Provide Better Quality Service?

0

조회

0

다운로드

1

인용

0

참고문헌

키워드

주제분류정책학

초록

The role and capacity of public administration in contributing to economic security is an increasingly important question. More generous social welfare programs may have greater capacity to insure households against risk, but those programs can effectively provide economic security only to the extent that public organizations deliver benefits promptly and properly to families in need. Administrative performance matters. Given that governments with more generous social programs have demonstrated social welfare to be a priority, are those governments also more likely to put effort towards better administration of welfare programs? This question is addressed here using administrative performance data from U.S. state-level unemployment insurance programs, from 2002-2015. Evidence points to a positive association between generosity and administrative quality: more generous states make fewer administrative errors and that relationship is driven by their making fewer underpayments. If unemployment insurance replacement rates reflect an institutionalized commitment to more generously protecting individuals from economic insecurity, that commitment is also evident in the types of administrative errors agents make.

Abstract

The role and capacity of public administration in contributing to economic security is an increasingly important question. More generous social welfare programs may have greater capacity to insure households against risk, but those programs can effectively provide economic security only to the extent that public organizations deliver benefits promptly and properly to families in need. Administrative performance matters. Given that governments with more generous social programs have demonstrated social welfare to be a priority, are those governments also more likely to put effort towards better administration of welfare programs? This question is addressed here using administrative performance data from U.S. state-level unemployment insurance programs, from 2002-2015. Evidence points to a positive association between generosity and administrative quality: more generous states make fewer administrative errors and that relationship is driven by their making fewer underpayments. If unemployment insurance replacement rates reflect an institutionalized commitment to more generously protecting individuals from economic insecurity, that commitment is also evident in the types of administrative errors agents make.

참고문헌 (62)

  1. Daniel Béland, "Reconsidering Policy Feedback", Administration & Society, 42(5), pp.568~590 (2010), SAGE Publications[DOI]
  2. Berry, W. D., "Measuring Citizen and Government Ideology in the U. S. States : A Re-appraisal", State Politics & Policy Quarterly, 10(2), pp.117~135 (2010)
  3. William D. Berry, "Measuring Citizen and Government Ideology in the American States, 1960-93", American Journal of Political Science, 42(1), pp.327~ (1998), JSTOR[DOI]
  4. William D. Berry, "The Measurement and Stability of State Citizen Ideology", State Politics & Policy Quarterly, 7(2), pp.111~132 (2007), Cambridge University Press (CUP)[DOI]
  5. Blaustein, S. J., "Unemployment Insurance in the United States: The First Half Century" (1993), W.E. Upjohn Insitute for Employment Research
  6. Justin B Bullock, "Theory of Bureaucratic Error", Academy of Management Proceedings, 2014(1), pp.17469~ (2014), Academy of Management[DOI]
  7. Christopher Carrigan, "Clarity or collaboration: Balancing competing aims in bureaucratic design", Journal of Theoretical Politics, 30(1), pp.6~44 (2018), SAGE Publications[DOI]
  8. Mariana Chudnovsky, "The unequal distribution of administrative burden: A framework and an illustrative case study for understanding variation in people's experience of burdens", Social Policy & Administration, 55(4), pp.527~542 (2021), Wiley[DOI]
  9. Chun, Y. H., "Goal Ambiguity and Organizational Performance in U. S. Federal Agencies", Journal of Public Administration Research and Theory, 15(4), pp.529~557 (2005)[DOI]
  10. Mallory E. Compton, "Less Bang for Your Buck? How Social Capital Constrains the Effectiveness of Social Welfare Spending", State Politics & Policy Quarterly, 18(3), pp.215~245 (2018), Cambridge University Press (CUP)[DOI]
  11. Mallory E. Compton, "Everybody Hurts Sometimes: How Personal and Collective Insecurities Shape Policy Preferences", The Journal of Politics, 81(2), pp.539~551 (2019), University of Chicago Press[DOI]
  12. Mallory E. Compton, "Designing for Policy Success", International Review of Public Policy, 1(2), pp.119~146 (2019), OpenEdition[DOI]
  13. Compton, M. E., "Bureaucracy to Postbureaucracy : The Consequences of Political Failures", Oxford Research Encyclopedia of Business and Management, pp.1~2 (2017)[DOI]
  14. Department of Labor, "ET Handbook 410: Resource Justification Model" (2019)
  15. Christopher D. DeSante, "Working Twice as Hard to Get Half as Far: Race, Work Ethic, and America’s Deserving Poor", American Journal of Political Science, 57(2), pp.342~356 (2013), Wiley[DOI]
  16. Benefit Accuracy Measurement Claims Reports, "Employment Training Administration", The U.S. Department of Labor, ~ (2019)
  17. JACOB S. HACKER, "Privatizing Risk without Privatizing the Welfare State: The Hidden Politics of Social Policy Retrenchment in the United States", American Political Science Review, 98(2), pp.243~260 (2004), Cambridge University Press (CUP)[DOI]
  18. Douglas A. Hibbs, "Political Parties and Macroeconomic Policy", American Political Science Review, 71(4), pp.1467~1487 (1977), Cambridge University Press (CUP)[DOI]
  19. ALEXANDER HICKS, "On the Political Economy of Welfare Expansion: A Comparative Analysis of 18Advanced Capitalist Democracies, 1960-1971", Comparative Political Studies, 17(1), pp.81~119 (1984), SAGE Publications[DOI]
  20. Howard, C., "The Hidden Welfare State: Tax Expenditures and Social Policy in the United States" (1997), Princeton University Press
  21. Hurd, P., "Administrative Burden: Policymaking by Other Means" (2018), Russell Sage Foundation
  22. Alan M. Jacobs, "When Policies Undo Themselves: Self-Undermining Feedback as a Source of Policy Change", Governance, 28(4), pp.441~457 (2015), Wiley[DOI]
  23. Jilke, S., "Which clients are deserving of help? A theoretical model and experimental test", Journal of Public Administration Research and Theory, 28(2), pp.226~238 (2018)[DOI]
  24. Gary King, "Statistical Models for Political Science Event Counts: Bias in Conventional Procedures and Evidence for the Exponential Poisson Regression Model", American Journal of Political Science, 32(3), pp.838~ (1988), JSTOR[DOI]
  25. Katharina Kunißen, "From Dependent to Independent Variable: A Critical Assessment of Operationalisations of ‘Welfare Stateness’ as Macro-Level Indicators in Multilevel Analyses", Social Indicators Research, 142(2), pp.597~616 (2019), Springer Science and Business Media LLC[DOI]
  26. Jon Kvist, "Measurement Validity in Comparative Welfare State Research: The Case of Measuring Welfare State Generosity", European Journal of Social Security, 15(4), pp.321~340 (2013), SAGE Publications[DOI]
  27. Lieberman, R. C., "Shifting the Color Line: Race and the American Welfare State" (1998), Harvard University Press
  28. ROBERT C. LIEBERMAN, "American Federalism, Race and the Administration of Welfare", British Journal of Political Science, 31(2), pp.303~329 (2001), Cambridge University Press (CUP)[DOI]
  29. Lipsky, M., "Street-Level Bureaucracy: Dilemmas of the Individual in Public Services" (1980), Russell Sage Foundation
  30. ALLAN McCONNELL, "Policy Success, Policy Failure and Grey Areas In-Between", Journal of Public Policy, 30(3), pp.345~362 (2010), Cambridge University Press (CUP)[DOI]
  31. McDermott, M. T., "Where Are Your Jobless Benefits?", The New York Times, ~ (2020)
  32. Kenneth J. Meier, "Bureaucracy and Democracy: The Case for More Bureaucracy and Less Democracy", Public Administration Review, 57(3), pp.193~ (1997), JSTOR[DOI]
  33. Jamila Michener, "Policy Feedback in a Racialized Polity", Policy Studies Journal, 47(2), pp.423~450 (2018), Wiley[DOI]
  34. Donald Moynihan, "Red Tape and Democracy: How Rules Affect Citizenship Rights", The American Review of Public Administration, 40(6), pp.654~670 (2010), SAGE Publications[DOI]
  35. Donald P. Moynihan, "Policy Feedback and the Politics of Administration", Public Administration Review, 74(3), pp.320~332 (2014), Wiley[DOI]
  36. Nielsen, P. A., "How do politicians attribute bureaucratic responsibility for performance? Negativity bias and interest group advocacy", Journal of Public Administration Research and Theory, 27(2), pp.269~283 (2017)
  37. Office of Unemployment Insurance, "Unemployment Insurance Improper Payments by State" (2018), The U.S. Department of Labor
  38. Jon Olaskoaga, "Beyond Welfare Effort in the Measuring of Welfare States", Journal of Comparative Policy Analysis: Research and Practice, 15(3), pp.274~287 (2013), Informa UK Limited[DOI]
  39. O’Leary, C. j., "Unemployment Insurance in the United States: Analysis of Policy Issues" (1997), W.E. Upjohn Institute for Employment Research
  40. Adeline Otto, "A Benefit Recipiency Approach to Analysing Differences and Similarities in European Welfare Provision", Social Indicators Research, 137(2), pp.765~788 (2018), Springer Science and Business Media LLC[DOI]
  41. Pallage, S., "Measuring Unemployment Insurance Generosity", Political Analysis, 21(4), pp.524~549 (2013)[DOI]
  42. Patashnik, E. M., "Reforms at Risk: What Happens after Major Policy Changes are Enacted" (2008), Princeton University Press
  43. Rik Peeters, "The Political Economy of Administrative Burdens: A Theoretical Framework for Analyzing the Organizational Origins of Administrative Burdens", Administration & Society, 52(4), pp.566~592 (2020), SAGE Publications[DOI]
  44. Peters, B. G., "Administrative Traditions:Understanding the Roots of Contemporary Administrative Behavior" (2021), Oxford University Press
  45. Pfeifer, M., "Comparing unemployment protection and social assistance in 14 European countries. Four worlds of protection for people of working age", International Journal of Social Welfare, 21(1), pp.13~25 (2012)
  46. Paul Pierson, "When Effect Becomes Cause: Policy Feedback and Political Change", World Politics, 45(4), pp.595~628 (1993), Cambridge University Press (CUP)[DOI]
  47. Pierson, P., "Dismantling the Welfare State? Regan, Thatcher and the Politics of Retrenchment" (1994), Cambridge University Press
  48. Paul Pierson, "Increasing Returns, Path Dependence, and the Study of Politics", American Political Science Review, 94(2), pp.251~267 (2000), Cambridge University Press (CUP)[DOI]
  49. Rosenberg, E., "Workers are pushed to the brink as they continue to wait for delayed unemployment payments", The Washington Post, ~ (2020)
  50. Sangyub Ryu, "When Claimant Characteristics and Prior Performance Predict Bureaucratic Error", The American Review of Public Administration, 42(6), pp.695~714 (2012), SAGE Publications[DOI]
  51. Scruggs, L., "The Generosity of Social Insurance, 1971-2002", Oxford Review of Economic Policy, 22(3), pp.349~364 (2006)[DOI]
  52. Lyle Scruggs, "The Influence of Inequality on Welfare Generosity", Politics & Society, 45(1), pp.35~66 (2017), SAGE Publications[DOI]
  53. Selden, S. C., "The Promise of Representative Bureaucracy: Diversity and Responsiveness in a Government Agency" (1997), M. E. Sharpe
  54. Joe Soss, "The Color of Devolution: Race, Federalism, and the Politics of Social Control", American Journal of Political Science, 52(3), pp.536~553 (2008), Wiley[DOI]
  55. JOE SOSS, "A Public Transformed? Welfare Reform as Policy Feedback", American Political Science Review, 101(1), pp.111~127 (2007), Cambridge University Press (CUP)[DOI]
  56. Peverill Squire, "Legislative Professionalization and Membership Diversity in State Legislatures", Legislative Studies Quarterly, 17(1), pp.69~ (1992), Wiley[DOI]
  57. Peverill Squire, "A Squire Index Update", State Politics & Policy Quarterly, 17(4), pp.361~371 (2017), Cambridge University Press (CUP)[DOI]
  58. US Department of Labor, "OUI Program Statistics", ~ (2016)
  59. KENT WEAVER, "Paths and Forks or Chutes and Ladders?: Negative Feedbacks and Policy Regime Change", Journal of Public Policy, 30(2), pp.137~162 (2010), Cambridge University Press (CUP)[DOI]
  60. Wenger, J. B., "At the Discretion of Rogue Agents : How Automation Improves Women’s Outcomes in Unemployment Insurance", Journal of Public Administration Research and Theory, 19(2), pp.313~333 (2008)[DOI]
  61. Georg Wenzelburger, "Implications of dataset choice in comparative welfare state research", Journal of European Public Policy, 20(9), pp.1229~1250 (2013), Informa UK Limited[DOI]
  62. Arjan Widlak, "Administrative errors and the burden of correction and consequence: how information technology exacerbates the consequences of bureaucratic mistakes for citizens", International Journal of Electronic Governance, 12(1), pp.40~ (2020), Inderscience Publishers[DOI]

관련 논문AI추천

이 간행물의 다른 논문 (3건)