갈등과 성과의 관계에 관한 고찰 : 개인의 심리적 갈등이 업무성과에 미치는 영향을 중심으로
A Study on the Relation between Conflicts and Performance in Groups : Focused on Influence of Psychological Conflict on Performance
0
조회
0
다운로드
3
인용
0
참고문헌
키워드
초록
Abstract
Conflict in groups is an unnecessary evil which has to be happened. Because members in a group must compete with others within limited resources to reach their goals. Theorists have differed about whether it is harmful or beneficial to organizations. And Empirical researches on the effect of conflicts on performances in groups show that conflict can be beneficial as well as detrimental. We must receive this apparent contradiction in past research and develop a comprehensive theory. To search the relation between conflicts and performance, one should classify the oppositions from previous studies in orderly and make a synthesis from it. By this, this thesis will clarify type of conflict that affects to a group function reversely or properly with the proposition that the relation vary with its circumstances. So, this research purposes to derive the group rules from classified circumstances that define the relation between conflicts and performances. To do this, one will establish and verify the thesis that the relation between conflicts and performances is defined by types of conflict, nature of task, interdependence of task, and group norms about conflict. The hypotheses tested in this research can be helpful to understand and manage the effects of conflict on performance in groups.
참고문헌 (39)
- 박연호, "현대인간관계론" (2000), 박영사
- 박호숙, "심리적 갈등의 유형과 관리방법에 관한 연구", 한국조직학보, 3(1), pp.27~62 (2006)
- 오세윤, "객지향적 행정의 구현전략에 관한 연구 : 공무원의 심리구조 개발을 중심으로", 한국사회와 행정연구, 11(2), pp.71~92 (2000)
- 장동운, "갈등과 협상" (2004), 전주: 전주대학교 출판부
- 최해진, "갈등의 구조와 전략" (2004), 서울: 두남
- 천대윤, "갈등관리와 협상전략" (2005), 서울: 선학사
- 서울: 선학사, "인간행동과 사회환경" (2005), 서울: 법문사
- 편상훈, "조직정의와 업무성과의 상관성에 관한 실증적 연구", 한국사회와 행정연구, 9(1), pp.249~262 (1998)
- Amason Allen C, "Resolving the Paradox of Conflict. Strategic Decision Making and Organizational Performance", International Journal of Conflict Management, 5, pp.239~253 (1994)
- Baron Robert A, "Positive Effects of Conflict:: A Cognitive Perspective", E mployee Responsibilities and Rights Journal, 4, pp.25~36 (1991)
- Bettenhausen Kenneth, "The emergence of Norms in Competitive Decision-making Groups", Administrative Science Quarterly, 30, pp.350~372 (1985)
- Boulding Kenneth, "Conflict and Defense" (1963), New York : Harper & Row
- Bren Jeanne M, "Negotiating Group Decisions", Negotiation Journal, 7, pp.291~310 (1991)
- Brown L.David, "Managing Conflict at Organizational Interfaces. Reading" (1983), MA: Addison-Wesley
- Correlation Analysis by the Behavioral Sciences, "Applied Multiple Regression", pp.1983, Cohen Jacob
- Eisenhardt Kathleen, "Organizational Growth : Linking Founding Team, Strategy, Environment. and Growth among U. S. Semiconductor Ventures, 1978-1988", Administrative Science Quarterly, 35, pp.504~529 (1990)
- Fiol C.Markne, "Consensus, Diversity, and Learning In Organizations", Organization Science, 5, pp.403~420 (1994)
- Gersick Connie J.G, "Marking Time : Predictable Transitions in Task Groups", Academy of Management Journal, 32, pp.274~309 (1989)
- Gladstein Deborah L, "A model of Task Group Effectiveness", Administrative Science Quarterly, 29, pp.499~517 (1984)
- Guzzo Richard A, "roup Decision Making and Group Effectiveness in Organizations. In Paul S. Goodman(ed.)", Designing Effective Work Groups, pp.34~71 (1986), San Francisco : Jessey-Bass
- Hackman J.Richard, "The Design of Work Teams. In J. W. Lorsch(ed.)", Handbook of Organizational Behavior: Englewood Cliffs, N. J : Prentice-Hall, pp.315~342 (1987)
- Hall Richard H, "Organization : Structure and Process", ~ (1982)
- March James G, "Organizations" (1982), New York : John Willey & Sons
- Pelled Lisa Hope, "Demographic Diversity, Conflict, and Work Group Outcomes : An Intervening Process Theory", Organization Science, 6 (1995)
- Pinkley Robin L, "Dimensions of Conflict Frame, Disputant Interpretation of Conflict", Journal of Applied Psychology, 75, pp.117~126 (1990)
- Putnam Linda L, "Productive Conflict : Negotiation as Implicit Coordination", International Journal of Conflict Management, 5, pp.285~299 (1994)
- Reitz H.J, "Behavior in Organizations, 2nd ed" (1981), Homewood : Richard D. Irwin, Inc
- Robbins Stephen P, "Essentials of Organizational Behavior" (1983), Englewood Cliffs, N.J.: Prentice-Hall, Inc
- Roseman, "Phenomenology Behavior and Goa1S Differentiate Discrete Emotions", Journal of Personality and Social Psychology, 67, pp.206~221 (1994)
- Schmidt Stuart M, "Conflict: Toward Conceptual Clarity", Administrative Science Quarterly, 17, pp.359~370 (1972)
- Schweiger David, "Group Appearance for Improving Strategic Decisions: A Comparative Ana1sis of Dialectical Inquiry Devil'S Advocacy and Consensus", Academy of Management Journal, 29, pp.51~71 (1986)
- Schwenk Charles, "Effects of Consensus and Devil'' Advocacy on Strategic Decision Making", Journal of Applied Social Psychology, 231, pp.26~139 (1993)
- Schwenk Charles, "Effects of Devil'S Advocacy and Dialectical Inquiry on Individuals Versus Groups", Organizational Behavior and Human Decision Processes, 59, pp.210~222 (1994)
- Surra Catherine, "Similarity of Outcomes, Interdependence, and Conflict in Dating Relationships", Journal of Personality and Social Psychology, 59, pp.501~536 (1990)
- Thomas K.W, "Conflict and Conflict Management. In M. D. Dunnete, ed", Handbook of Industrial and Organizational Psychology, 891 (1976), Chicago: Rand McNally
- Tiosvo1d Dean, "Rights and Responsibilities of Dissent: Cooperative Conflict", Employee Responsibilities and Rights Journal,, 4, pp.13~23 (1991)
- Ursiny Timothy E, "The Coward's Guide to Conflict" (2003), Sourcebooks, Inc
- Van de Wien Evert, "Optimizing Performance by Conflict Stimulation", International Journal of Conflict Management, 5, pp.211~222 (1994)
- Wall Victor, "Perceptions of Inequity, Satisfaction, and Conflict in Task-Oriented Groups", Human Relations, 39, pp.1033~1052 (1986)