서울시 365열린 어린이집 보육 서비스에 대한 학부모와 교사의 만족도 및 요구

Abstract

This study was intended to improve the quality of 365 open child care and education servicesby examining the present management status and seeking out the future improvement direction of365 open child care and education services. The services have been operating from September2011 to provide various customer centered child care and education services by the SeoulMetropolitan Government, with supporting the working women at home and on job due to lowfertility and high raising stress in these days. This study has done the surveys of 40 parents whohave used 365 child care and education services and 9 teachers who have experiences working atthe center. The results of this study were as followed. First, for the present status of 365 open child careand education services, the frequency of using was not regular and also the using rate of ordinarydays was higher. Second, parents who have used 365 open child care and education services werebeing satisfied with all of those 10 items; feeding service, ratio of children to teachers,convenience compared with other facilities, distance to center, and specialty of teachers, etc. Andthey wanted the program of emotional stability and social improvement for their children. Third,teachers of 365 open child care and education services were mostly satisfied with welfare, salary,work duties, and administrative monitoring, but the level of satisfaction on salary was the lowest. Fourth, both parents and teachers showed the high necessity for 365 open child care and educationservices. Based on these, the discussions were suggested.