정보기술 성과 평가 모델에 관한 연구
A Study on the Information Technology Performance Evaluation Model
0
조회
0
다운로드
6
인용
0
참고문헌
초록
Abstract
Nowadays, Information Technology(IT) has become one of the most critical managerial decision areas, because its role in the business practice tends to be more important and hence the amount of the investment in growing. Since there is no dominant and promising measure to evaluate the IT performance, the managements have difficulties on the decision process for IT investment.In this paper, we propose an IT performance evaluation model. The proposed model starts with finding the business performance evaluation areas and the corresponding KPIs, and then concentrates on the IT performance evaluation areas corresponding to the business performance evaluation areas. To extract the specific and reliable KPIs for the IT performance measure, we map the business performance evaluation areas into the corresponding IT performance evaluation areas and then combine and adjust these KPIs with the KPIs obtained from the experiential field interview. Finally, We present the complete model which has 11 business performance indices and 48 IT performance indices are completed.
참고문헌 (17)
- "마케팅 조사론" (2002), 학현사
- "업종별 정보화 경제성 분석 및 실행지침 개발" (2001), 한국전산원
- "A Multiple Criteria Approach for Evaluating Information Systems", no.1, pp.1982~
- "The Quest for the Dependent Variable", 3(1), pp.60~95 (1992)
- "Information System Success revisited", pp.2966~2976 (2002)
- "The DeLone and McLean Model of Information Systems Success", 19(4), pp.9~30 (2003)
- "Development and Measurement Validity of a Task-Technology Fit Instrument for User Evaluations of Information System", 29(1), pp.105~137 (1998)
- "The construct space and patterns of application", 31, pp.177~191 (1996), and A. H. Segars
- "Measures That Drive Performance", pp.71~79 (1992)
- "Transforming the Balanced Scorecard from Performance Measurement to Strategic Management Part Ⅰ", 5(1), pp.87~104 (2001)
- "Communications of th ACM", 16(7), pp.399~405 (1973)
- "An expanded instrument for evaluation information system success", 31, pp.103~118 (1996)
- "Measuring Performance of the Information Systems Function", no.4, pp.1992~
- "A re-specification and extension of the Delone and Mclean Model of IS success", 8(3) (1997)
- "Assessing and managing the benefits of enterprise systems", 12, pp.271~299 (2002)
- "Course Workbook Prepared for Managing Strategic Information for MBA Students" (1990)
- "The development of a tool for measuring the perceived impact of information technology on work", 27(3), pp.327~329 (1999)