논문KCI 등재
조직공정성과 서비스품질의 관계에 있어 상급자 신뢰의 매개효과
Mediating Effect of Superior Trust on the Relationship between Organizational Justice and Service Quality
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참고문헌
주제분류산업공학
초록
Abstract
This paper is to test the mediating effect of superior trust on the relationship between organizational justice and service quality in service food industry. Based on 302 data gathered in western Kangwon area, analysis result showed that procedural, interactional, and distributive justice have affirmative relation with trust, and also trust has close relation with service quality. Therefore, trust appeared to have fully mediating effect on the relationship between organizational justice and service quality.
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관련 논문AI추천
조직공정성과 서비스품질의 관계 및 성, 재직기간의 조절효과안관영한국품질경영학회 · 품질경영학회지2002 · 제30권 제3호셀프리더십이 서비스품질에 미치는 영향에 대한 상사신뢰의 매개효과 검증고형일, 손은일, 송정수한국품질경영학회 · 품질경영학회지2011 · 제39권 제2호상사신뢰가 직무생산성과 조직몰입에 미치는 영향김석용한국행정연구원 · 한국행정연구2006 · 제14권 제4호종업원 임파워먼트와 서비스품질의 관계 및 재직기간의 조절효과곽영환, 안관영한국품질경영학회 · 품질경영학회지2003 · 제31권 제4호리더쉽과 서비스품질의 관계에 대한 연구안관영한국산업경영시스템학회 · 한국산업경영시스템학회지2004 · 제27권 제1호내부서비스품질과 관련 변수들과의 관계에 관한 연구강기두한국품질경영학회 · 품질경영학회지2005 · 제33권 제3호
