인과관계체인 기반의 분석 결과를 활용한 비즈니스 프로세스 개선 과제 정의
Defining Business Process Improvement(BPI) Projects with Analysis Results Based on the Cause-and-Effect Chain
0
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.
Abstract
This paper suggests a procedure to define business process improvement (BPI) projects with analysis results based on the cause-and-effect chain. The procedure developed in this paper focuses on eliminating root causes of business problems resulted from abnormal events occurred in business process executions. First, we develop three criteria used to make clusters of the root causes where a cluster of root causes will be eliminated together by a BPI project defined based on the cluster. Second, we develop a method to formulate desired expectations from the BPI project. Also, we suggest a method to calculate the relative importance of the BPI projects that help a BPI organization determine priorities of them. We illustrate the procedure and the methods with some examples for the domestic mail delivery process in the postal service industry.
참고문헌 (12)
- Dahlhaus, E., "The complexity of multiway cuts", Proceedings of the twenty-fourth annual ACM symposium on Theory of computing, pp.241~251 (1992)
- Hao, J.X., "A Faster Algorithm for Finding the Minimum Cut in a Directed Graph", Journal of Algorithms, 17(3), pp.424~446 (1994)
- Hwang, L. L, "Multiple Attribute Decision Making : Methods and Applications" (1981), Springer-Verlag
- 강준규, "EPC 모델 기반의 비즈니스 프로세스 분석", 산업경영시스템학회지, 36(3), pp.34~42 (2013), 한국산업경영시스템학회[DOI]
- Annual Report, "Korea Post", ~ (2011)
- Lim, S., "Business Process Modeling․Analysis․Design" (2013), DoDumSa
- Lim, S., "Improvement of Registered Mail Service Process" (2011), ETRI
- 임승길, "우편 발송 비용 최소화를 위한 상업용 다량 우편물 선구분 적재", 산업경영시스템학회지, 36(1), pp.8~16 (2013), 한국산업경영시스템학회[DOI]
- McDonald M, "Improving Business Processes" (2010), Harvard Business Review Press
- Saaty, T.L., "The Analytic Hierarchy Process : Planning, Priority Setting, Resource Allocation" (1980), McGraw-Hill
- Saaty, T.L., "Decision Making with Dependence and Feedback : The Analytic Network Process" (1996), RWS Publications
- Yoon, K., "A reconciliation among discrete compromise situations", Journal of the Operational Research Society, 38, pp.277~286 (1987)