패션 라이프스타일 숍의 체험마케팅 만족도가 구매 의도 및 충성도에 미치는 영향
The impact of the experience marketing satisfaction with fashion lifestyle shops on purchase intention and loyalty
0
조회
0
다운로드
14
인용
0
참고문헌
키워드
초록
With the greater importance of lifestyle shops and experience marketing, research is needed for the effective experience marketing of lifestyle shops by fashion product type. This study establishes effective and differentiated experience marketing strategies for fashion lifestyle shops by examining the effect of the experience marketing satisfaction with lifestyle shops on purchase intention and loyalty. This study categorizes lifestyle shops by fashion product types into a suit-oriented lifestyle shop, a casual/leisure/sportswear-oriented lifestyle shop and a home fashion lifestyle shop, Then a survey was conducted on participants who had visited lifestyle shop. As an analysis method, factor analysis, reliability analysis and regression analysis were conducted. In this study, we identified the experience marketing factors of fashion lifestyle shops. This study found that the satisfaction from experience marketing factors of fashion lifestyle shops by fashion product types affected purchase intention and loyalty differently. Considering the results of this study, it will be able to increase not only purchase intention and loyalty but also brand sustainability by establishing, applying, and executing a differentiated strategy considering the detailed factors of experience marketing for each fashion product type when planning and operating a fashion lifestyle shop. Through this study, effective marketing of fashion lifestyle shops by fashion product type will be implemented.
Abstract
With the greater importance of lifestyle shops and experience marketing, research is needed for the effective experience marketing of lifestyle shops by fashion product type. This study establishes effective and differentiated experience marketing strategies for fashion lifestyle shops by examining the effect of the experience marketing satisfaction with lifestyle shops on purchase intention and loyalty. This study categorizes lifestyle shops by fashion product types into a suit-oriented lifestyle shop, a casual/leisure/sportswear-oriented lifestyle shop and a home fashion lifestyle shop, Then a survey was conducted on participants who had visited lifestyle shop. As an analysis method, factor analysis, reliability analysis and regression analysis were conducted. In this study, we identified the experience marketing factors of fashion lifestyle shops. This study found that the satisfaction from experience marketing factors of fashion lifestyle shops by fashion product types affected purchase intention and loyalty differently. Considering the results of this study, it will be able to increase not only purchase intention and loyalty but also brand sustainability by establishing, applying, and executing a differentiated strategy considering the detailed factors of experience marketing for each fashion product type when planning and operating a fashion lifestyle shop. Through this study, effective marketing of fashion lifestyle shops by fashion product type will be implemented.
참고문헌 (43)
- Aaker, D. A., "Managing brand equity: Capitalizing on the value of a brand name" (1991), The Free Press
- 안현성, "국내 라이프스타일 브랜드 매장의 VMD 표현 요소에 관한 연구 - 모던하우스, 버터, 자주, 더 라이프를 중심으로 -", 한국패션디자인학회지, 17(1), pp.71~88 (2017), 한국패션디자인학회[DOI]
- "About"[URL]
- Mark J. Arnold, "Customer delight in a retail context: investigating delightful and terrible shopping experiences", Journal of Business Research, 58(8), pp.1132~1145 (2005), Elsevier BV[DOI]
- 최덕철, "고객만족 - 고객충성도 간의 관계에서 관계품질의 매개효과와 관계길이의 조절효과", 마케팅논집(Journal of Marketing Studies), 20(3), pp.65~89 (2012), 한국전략마케팅학회
- 최윤경, "토탈 인테리어 샵 브랜드 아이덴티티 확립을 위한 디자인 전략에 관한 연구 : 국내외 브랜드와의 차별화 전략을 중심으로", 석사, 공간디자인, pp.2005
- Fashion Specialty Materials Completion Committee, "Fashion전문 자료사전" (1997), Korea Dictionary Research Publishing
- Fornell, C., "A national customer satisfaction barometer : The Swedish experience", Journal of Marketing, 56(1), pp.6~21 (1992)[DOI]
- Thorsten Hennig-Thurau, "Understanding relationship marketing outcomes: An integration of relational benefits and relationship quality", Journal of Service Research, 4(3), pp.230~247 (2016), SAGE Publications[DOI]
- 황지현, "라이프스타일 샵(life-style shop) 내부와 외부의 감각체험 요소가 소비자 재방문의도에 미치는 영향", 기초조형학연구, 15(3), pp.473~485 (2014), 한국기초조형학회
- 황정인, "의류기업의 경험제공수단에 따른 소비자의 브랜드 경험유형이 브랜드 충성도에 미치는 영향", 한국의상디자인학회지, 15(1), pp.175~189 (2013), 한국의상디자인학회
- "Main page"[URL]
- 장윤영, "외래관광객의 쇼핑 체험요소가 만족도, 정서적 몰입에 미치는 영향 - Pine & Gilmore의 체험경제이론을 중심으로 -", 관광학연구, 38(10), pp.199~219 (2014), 한국관광학회
- 김정우, "플래그십 스토어의 VMD와 매장 내 체험요소가 브랜드 태도와 구매의도에 미치는 영향", 한국패션디자인학회지, 11(4), pp.25~39 (2011), 한국패션디자인학회
- 김소진, "패션 브랜드의 업태 확장에 대한 소비자의 태도 및 구매의도 - 라이프스타일 숍을 중심으로 -", 한국디자인문화학회지, 21(3), pp.151~168 (2015), 한국디자인문화학회
- 고은별, "체험마케팅을 적용한 라이프스타일 샵의 VMD에 관한 연구 - Ikea, 무인양품, Kosney의 VMD 사례분석을 중심으로", 기초조형학연구, 10(6), pp.29~37 (2009), 한국기초조형학회
- Kotler, P., "Marketing insights from A to Z: 80concepts every manager needs to know" (2003), John Wiley & Sons
- Ying-Feng Kuo, "The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services", Computers in Human Behavior, 25(4), pp.887~896 (2009), Elsevier BV[DOI]
- 이지안, "외식 플래그십 스토어(Flagship store)에서의 체험이 브랜드태도와 행동의도에 미치는 영향", 호텔경영학연구, 24(1), pp.1~22 (2015), 한국호텔외식관광경영학회
- 이기복, "브랜드의 체험마케팅을 위한 크리에이티브 커뮤니케이션", 조형미디어학, 14(1), pp.191~198 (2011), 한국일러스아트학회
- Katherine N. Lemon, "Dynamic Customer Relationship Management: Incorporating Future Considerations into the Service Retention Decision", Journal of Marketing, 66(1), pp.1~14 (2018), SAGE Publications[DOI]
- "In Wikipedia"[URL]
- "Introduction"[URL]
- MacStravic, S., "Patient loyalty to physicians", Journal of Health Care Marketing, 14(4), pp.53~56 (1994)
- Vincent-Wayne Mitchell, "Using Neural Networks to Understand Service Risk in the Holiday Product", Journal of Business Research, 46(2), pp.167~180 (1999), Elsevier BV[DOI]
- "About Nike"[URL]
- Richard L. Oliver, "A cognitive model of the antecedents and consequences of satisfaction decisions", Journal of Marketing Research, 17(4), pp.460~469 (2018), SAGE Publications[DOI]
- Park, J. -Y., "A study on the spatial composition of VMD in lifestyle shops located in Garosu-gil", master’s, pp.2018
- 박수경, "체험 요소(4Es)가 체험즐거움, 만족도, 재방문에 미치는 영향: Pine과 Gilmore의 체험경제이론(Experience Economy)을 중심으로", 광고연구, (76), pp.55~78 (2007), 한국방송광고공사
- Pine, B. J. II, "Welcome to the experience economy", Harvard Business Review, 98407, pp.97~105 (1998)
- Kristy E. Reynolds, "Customer benefits and company consequences of customer-salesperson relationships in retailing", Journal of Retailing, 75(1), pp.11~32 (1999), Elsevier BV[DOI]
- Saviolo, S., "Lifestyle brands:A guide to aspirational marketing" (2013), Palgrave Macmillan
- Schmitt, B. H., "Experiential marketing: How to get customers to sense, feel, think, act, and relate to your company and brands" (1999), Free Press
- Shim, Y. C., "A study on the lifestyle stores based on changes in society and consumption patterns", master’s, pp.2018
- 신상무, "체험마케팅이 브랜드 자산에 미치는 영향에 관한 연구-브랜드 홍보대사를 중심으로-", 한국의류학회지, 34(2), pp.242~251 (2010), 한국의류학회
- (2015)[URL]
- David K. Tse, "Models of Consumer Satisfaction Formation: An Extension", Journal of Marketing Research, 25(2), pp.204~212 (2018), SAGE Publications[DOI]
- "About us"[URL]
- 우승현, "라이프스타일 숍의 체험 요소가 스토어 아이덴티티, 쇼핑 만족 및 행동의도에 미치는 영향", 한국의류학회지, 40(4), pp.685~700 (2016), 한국의류학회
- 양희순, "패션 소셜커머스에서 쇼핑가치가 패션쇼핑 만족 및 미래 행동의도에 미치는 영향", 한국의류학회지, 38(3), pp.293~304 (2014), 한국의류학회
- Yi, Y. -J., "The influence of physical environment on service quality perception : A comparative study", Korea Marketing Review, 13(1), pp.61~86 (1998)
- Yu, J. -H., "A case study on experiential marketing types and providing means of lifestyle shop", Proceeding of 2016Costume Culture Association Spring Conference, pp.118~ (2016)
- Valarie A. Zeithaml, "The Behavioral Consequences of Service Quality", Journal of Marketing, 60(2), pp.31~46 (2018), SAGE Publications[DOI]
