상급종합병원 간호사의 폭력경험과 감정노동이 소진에 미치는 영향
Effects of the Violence Experience and Emotional Labor on Burnout among Tertiary Hospital Nurses
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Objectives: The purpose of this study is to identify the effect of violence experience and emotional labor on burnout among tertiary hospital nurses. This study is a correlation study that tests the relationship between variables. Methods: Subjects were 127 nurses working at a Pusan National University Yangsan Hospital, Gyeong-Nam Province and data were collected from August 27 to 31, 2018. The questionnaire included violence experience, emotional labor, and burnout. Data were analyzed by descriptive statistics, t-test, one-way ANOVA, Pearson’s correlation, multiple regression analysis using SPSS Win 21.0. Results: The mean score of verbal violence was 2.21 ± 0.67, that of physical threat was 1.49 ± 0.51, that of physical violence was 1.21 ± 0.21, that of emotional labor was 3.62 ± 0.67, and that of burnout was 3.21 ± 0.60. Burnout has the positive relationship with the emotional labor (r = 0.59, p < 0.001), verbal violence(r = 0.50, p < 0.001), physical threat (r = 0.44, p < 0.001); emotional labor has the positive relationship with verbal violence (r = 0.40, p < 0.001) and physical threat(r = 0.44, p < 0.001). Factors affecting burnout included emotional labor (β = 0.44, p < 0.001), verbal violence (β = 0.26, p = 0.001), and unmarried (β = 0.22, p = 0.001), with 47.2% explanatory power (F = 38.17, p < 0.001). Conclusions: This study shows that emotional labor and experience of verbal violence are factors that exacerbate burnout in nurses. Therefore, a strategy is needed to reduce emotional labor and exposure to verbal violence.
Abstract
Objectives: The purpose of this study is to identify the effect of violence experience and emotional labor on burnout among tertiary hospital nurses. This study is a correlation study that tests the relationship between variables. Methods: Subjects were 127 nurses working at a Pusan National University Yangsan Hospital, Gyeong-Nam Province and data were collected from August 27 to 31, 2018. The questionnaire included violence experience, emotional labor, and burnout. Data were analyzed by descriptive statistics, t-test, one-way ANOVA, Pearson’s correlation, multiple regression analysis using SPSS Win 21.0. Results: The mean score of verbal violence was 2.21 ± 0.67, that of physical threat was 1.49 ± 0.51, that of physical violence was 1.21 ± 0.21, that of emotional labor was 3.62 ± 0.67, and that of burnout was 3.21 ± 0.60. Burnout has the positive relationship with the emotional labor (r = 0.59, p < 0.001), verbal violence(r = 0.50, p < 0.001), physical threat (r = 0.44, p < 0.001); emotional labor has the positive relationship with verbal violence (r = 0.40, p < 0.001) and physical threat(r = 0.44, p < 0.001). Factors affecting burnout included emotional labor (β = 0.44, p < 0.001), verbal violence (β = 0.26, p = 0.001), and unmarried (β = 0.22, p = 0.001), with 47.2% explanatory power (F = 38.17, p < 0.001). Conclusions: This study shows that emotional labor and experience of verbal violence are factors that exacerbate burnout in nurses. Therefore, a strategy is needed to reduce emotional labor and exposure to verbal violence.
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