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Work-Family Conflict among Service Employees in Malaysia: Do Sociodemographic Factors Matter?

Nurhamiza Mumin|Syed Azizi Wafa Syed Khalid Wafa
한국사회과학협의회 (Korean Social Science Research Council)|2018.06|Korean Social Science Journal|제45권 제1호|pp. 13-27

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키워드

individual differenceswork-family conflictservice employeesmultiple social roles
주제분류사회과학일반

초록

Individuals are often occupied with multiple social roles, which makes it necessary to consider the significance of each role separately. Particular roles require a certain amount of time and a specific demand to be fulfilled, which can be rather onerous. The competition for an individual’s finite resources such as time and energy often leads to irreconcilability between the work and family domains. The process of determining which of coexisting multiple selves should be prioritized is subject to the surroundings, personal preferences, and micro settings such as the sociodemographic background of the individual. Therefore, this study examines the influence of different sociodemographic factors on work-family conflict. Service employees from five main cities in Malaysia were surveyed and the data were analyzed with a regression- based approach. The findings indicate that employees in the service industry experience more work-to-family conflict (WFC) compared to family-to-work conflict (FWC). There is no significant relationship between marital status, parental status, or type of employment and work-family conflict. However, women were less likely to experience FWC than men. A significant relationship was found between ethnicity, specifically for Malaysian-Chinese and Malaysian-Indians, and work-family conflict. The study sheds some light on the influence of different social factors on work-family conflict. It may serve as a foundation to develop better work arrangements in assisting individuals to manage their multiple responsibilitie

Abstract

Individuals are often occupied with multiple social roles, which makes it necessary to consider the significance of each role separately. Particular roles require a certain amount of time and a specific demand to be fulfilled, which can be rather onerous. The competition for an individual’s finite resources such as time and energy often leads to irreconcilability between the work and family domains. The process of determining which of coexisting multiple selves should be prioritized is subject to the surroundings, personal preferences, and micro settings such as the sociodemographic background of the individual. Therefore, this study examines the influence of different sociodemographic factors on work-family conflict. Service employees from five main cities in Malaysia were surveyed and the data were analyzed with a regression- based approach. The findings indicate that employees in the service industry experience more work-to-family conflict (WFC) compared to family-to-work conflict (FWC). There is no significant relationship between marital status, parental status, or type of employment and work-family conflict. However, women were less likely to experience FWC than men. A significant relationship was found between ethnicity, specifically for Malaysian-Chinese and Malaysian-Indians, and work-family conflict. The study sheds some light on the influence of different social factors on work-family conflict. It may serve as a foundation to develop better work arrangements in assisting individuals to manage their multiple responsibilitie

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