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기업의 디자인 지향성이 브랜드 및 기업의 명성 지향성에 미치는 영향

The Impacts of Design Orientation onBrand and Reputation Orientation

홍성준|서용구|우종필
한국마케팅학회 (Korean Marketing Association)|2007.03|아시아마케팅저널 (Asia Marketing Journal)|제9권 제1호|pp. 73-102

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참고문헌

키워드

design/brand/reputation orientations디자인 지향성브랜드 지향성명성 지향성마케팅 무형자산marketing inta ngible asset
주제분류경영학

초록

본 연구는 무형 자산 중 마케팅 관련 무형자산으로 실무는 물론 학계에서 주목받고 있는 디자인, 브랜드, 명성 등 3가지 유형의 무형자산 간의 관계를 밝히는 것을 목적으로 한다. 기업 입장에서 이 들 마케팅 관련 무형 자산을 개선하는 것은 그 효과가 즉각적이고 파급력이 커서 연구개발(R&D)을 위한 투자보다 시간이나 비용 측면에서도 훨씬 경제적이기 때문에 중요한 이슈일 뿐만 아니라 실제 로 마케팅 관련 무형자산에 대해 엄청난 자원이 투입되고 있어 기업입장에서 이의 관리는 매우 중요 한 문제다. 그러나 이 3가지 무형자산과 관련하여 어떤 방식으로 관리되어야 되는지에 관해서 마케팅 분야의 연구는 거의 주목하지 않았다. 이에 본 연구는 기업 내부에서 무형자산이 어떻게 창출되는지 에 대해 연구의 초점을 맞추고 있다. 선행연구(서용구, 임승희 2005)에 따라 기업 내부에서 얼마나 마케팅 관련 무형자산이 중요하게 여겨지고 있는지와 무형자산에 대한 투자가 이뤄지고 있는지 등 해당 무형자산에 대한 기업의 노력 수준을 의미하는 ‘지향성’을 정의하고, 마케팅 무형자산의 세부적 인 차원으로 기업의 디자인지향성 및 브랜드 지향성과 성과변수 역할을 하는 명성 지향성의 변수를 개발하여 연구에 도입하였다. 연구결과 디자인 지향성은 브랜드 지향성에 직접적인 영향을 미치고 있지만 명성 지향성에는 유의 한 영향을 미치지 않는 것으로 나타났다. 한편 브랜드 지향성은 명성지향성에 긍정적인 영향을 미치 는 것으로 연구결과 밝혀졌다. 이러한 연구결과는 디자인 지향성이 직접적으로 명성 지향성에 영향을 미치지 않지만, 브랜드지향성을 통해서 간접적으로 영향을 미친다는 시사점을 보여주고 있다. 즉, 기 업의 마케팅 관련 무형자산의 관리가 순차적인 인과관계를 가지고 있다는 것을 보여주는 결과이며, 이는 기업의 마케팅 관련 무형자산의 관리 및 투자도 이와 같은 메카니즘에 따라 체계적으로 이루어 져야 함을 보여주고 있는 연구결과이다.

Abstract

The paper aims to examine the relationships among a company's design, brand, and reputation orientations. DBR (Design, Brand, Reputation) have been regarded as invisible growth engines for companies and draws a lot of interests among Brand, PR and IR mangers recently. We have tested 3 hypotheses and have developed a relationship mechanism how to develop those three key intangible marketing assets. We have conducted 131 interviews with company managers who are involved in DBR activities, used Structural Equation Model (SEM) to estimate those relationships. It was found that a company's design orientation influenced the company's brand orientation positively and this brand one influenced reputation orientations consequently. However, design orientation does not show any significant relationship with a company's reputation orientations. Thus, there is a D->B >R chain mechanism concerning these 3 intangible marketing assets. Finally, the implications of this study and suggestions of further studies are discussed.

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