사운드가 다양한 과업성과에 미치는 영향 - 과업과 배경 사운드의 특징 및 개성 특성의 관점에서
The effect of sound on various task performance - Focusing on characteristics of task and background sound and personality traits -
1
조회
0
다운로드
0
인용
0
참고문헌
키워드
초록
본 연구는 배경 사운드가 과업의 성과에 어떻게 영향을 주는 지 살펴보기 위해 대표적인문헌 열 편을 고찰하였다. 이를 통해 본 연구는 다음과 같은 결론과 후속 연구를 위한제안을 한다. 첫째로, 음악은 소음 보다 오히려 방해효과를 강하게 가져올 수 있다. 음악은 친숙성과 멜로디 진행에 대한 기대감을 갖고 있으므로 이는 소음보다 인지적인 자원을 몰입하도록 하는 힘이 있기 때문이다. 또한 소음이 주는 짜증남 등의 정서가 미치는부정적 영향 또한 늘 일관되게 발생하지 않는다. 따라서 배경 사운드가 갖고 있는 특성및 이들이 유발하는 정서가 어떤 과업 및 경험자들의 어떤 개인적 특성과 연관되었을 때특정 효과들을 도출하는지에 대한 보다 총체적인 접근이 필요할 것이다. 두 번째로, 본연구에서 고찰한 선행문헌들은 개인 차원의 개성 특성을 언급했지만 이를 조직문화의특성에 접목해 외향적인 조직과 내성적인 조직문화에 어떤 환경이 적합한지 고려해볼수 있겠다. 특히 과업의 수준이 개인적일 때와 조직적일 때처럼 과업 수준의 차이도 중요한 향후 연구의 주제가 될 수 있을 것이다. 마지막으로, 적당한 소음이 주는 편안함과고요함이 주는 긴장감과 같이 소음 등 배경 사운드의 수준을 좀 더 세분화하여 그들이유발하는 각기 다른 정서가 과업 성과에 미치는 영향을 볼 수 있을 것이다.
Abstract
This study reviewed 10 literatures in information processing, social psychology, organizational psychology, and music psychology to examine how background sound affects task performance. Through this, this study makes the following conclusions and suggestions for follow-up studies. First, music can have a stronger disturbing effect than noise. Because music has familiarity and expectations for melodic progression, this is because it has the power to immerse cognitive resources rather than noise. Therefore, it is necessary to study whether the emotions such as irritability given by noise and the different types of emotions that music can give are related to which tasks and which personal characteristics of the people who have experienced them, and whether specific effects are derived. Second, although the preceding literature reviewed in this study mentioned personality trait at the individual level, it can be considered what kind of environment is suitable for extroverted and introverted organizational culture by grafting this to the characteristics of organizational culture. . In particular, the level of tasks can be different when they are individual and when they are organizational. It could be an important subject for future research. Finally, by further subdividing the level of background sound, such as noise, such as the comfort and the tension of quietness, it will be possible to see the effect of different emotions they induce on task performance.
참고문헌 (35)
- Anand, P., "Ease of Message Processing as a Moderator of Repetition Effects in Advertising", Journal of Marketing Research, 27(3), pp.345~353 (1990)
- Banbury, S., "Disruption of office‐related tasks by speech and office noise", British Journal of Psychology, 89(3), pp.499~517 (1998)
- Banbury, S. P., "Office noise and employee concentration: identifying causes of disruption and potential improvements", Ergonomics, 48(1), pp.25~37 (2005)
- Belojevic, G., "Mental performance in noise: The role of introversion", Journal of Environmental Psychology, 21(2), pp.209~213 (2001)
- Brocolini, L., "Effect of masking noise on cognitive performance and annoyance in open plan offices", Applied Acoustics, 114(15), pp.44~55 (2016)
- "Personal productivity find quiet (and maybe even peace) at work" (2014)[URL]
- Ellis, H. C., "Fundamentals of human memory and cognition", American Journal of Psychology, 96(4), pp.579~583 (1983)
- Etaugh, C., "Effects of studying to music and post-study relaxation on reading comprehension", Perceptual and Motor Skills, 55(1), pp.141~142 (1982)
- Freeburne, C. M., "The effect of music distraction upon reading rate and comprehension", Journal of Educational Research, 43(2), pp.101~109 (1952)
- Furnham, A., "Music while you work:The differential distraction of background music on the cognitive test performance of introverts and extraverts", Applied Cognitive Psychology, 11(5), pp.445~455 (1997)
- Furnham, A., "The influence of musical distraction of varying complexity on the cognitive performance of extraverts and introverts", European Journal of Personality, 13(1), pp.27~38 (1999)
- Furnham, A., "The distracting effects of vocal and instrumental music on the cognitive test performance of introverts and extraverts", Personality and Individual Differences, 27(2), pp.381~392 (1999)
- Furnham, A., "Music is as distracting as noise: the differential distraction of background music and noise on the cognitive test performance of introverts and extraverts", Ergonomic, 45(3), pp.203~217 (2002)
- Gladstones, W. H., "Some effects of commercial background music on data preparation operators", Occupational Psychology, 43, pp.213~222 (1969)
- Haka, M., "Performance effects and subjective disturbance of speech in acoustically different office types–a laboratory experiment", Indoor Air, 19(6), pp.454~467 (2009)
- Kaarlela-Tuomaala, A., "Effects of acoustic environment on work in private office rooms and open-plan offices–longitudinal study during relocation", Ergonomics, 52(11), pp.1423~1444 (2009)
- Kellaris, J. J., "The Influence of music on Consumers' Temporal Perceptions: Does Time Fly When You're Having Fun?", Journal of Consumer Psychology, 1(4), pp.365~376 (1992)
- Kiger, D. M., "Effects of music information load on a reading comprehension task", Perceptual and Motor Skill, 69, pp.531~534 (1989)
- Konz, S. A., "The Effect of Background Music on Productivity of Two Different Monotonous Tasks" (1962), Human Factors Society
- Martellotta, F., "Laboratory study on the effects of office noise on mental performance", Forum Acusticum, pp.27~ (2011)
- Mayfield, C., "Effect of music tempo on task performance", Psychological Reports, 65(3 Pt 2), pp.1283~1290 (1989)
- Mehrabian, A., "Public Places and Private Spaces: The Psychology of Work, Play, and Living Environment" (1976), Basic Books
- Oldham, G. R., "Listen while you work? Quasi-experimental relations between personal-stereo headset use and employee work responses", Journal of Applied Psychology, 80(5), pp.547~564 (1995)
- Olsen, G. D., "The impact of interstimulus interval and background silence on recall", Journal of Consumer Research, 23(4), pp.295~303 (1997)
- Perrewe Â, P., "Effect of music on perceptions of task characteristics", Perceptual and Motor Skills, 65, pp.165~166 (1987)
- Peracchio, L. A., "Evaluating persuasion-enhancing techniques from a resource-matching perspective", Journal of Consumer Research, 24(2), pp.178~191 (1997)
- Perham, N., "Mental arithmetic and non-speech office noise: an exploration of interference-by-content", Noise Health, 15(62), pp.73~78 (2013)
- Pierrette, M., "Noise effect on comfort in open-space offices:development of an assessment questionnaire", Ergonomics, 58(1), pp.96~106 (2014)
- Salame Â, P., "Effects of background music on phonological short-term memory", Quarterly Journal of Experimental Psychology, 41, pp.107~122 (1989)
- Shelton, J. T., "The distracting effects of a ringing cell phone: an investigation of the laboratory and the classroom setting", Journal of Environmental Psychology, 29(4), pp.513~521 (2009)
- Smith, W. A., "Effects of industrial music in a work situation requiring complex mental activity", Psychological Reports, 8, pp.159~162 (1961)
- Sundstrom E., "Office noise, satisfaction, and performance", Environment and Behavior, 26(2), pp.195~222 (1994)
- Szalma, J. L., "Noise effects on human performance: A meta-analytic synthesis", Psychological Bulletin, 137(4), pp.682~707 (2011)
- Venetjoki, N., "The effect of speech and speech intelligibility on task performance", Ergonomics, 49(11), pp.1068~1091 (2006)
- Wolfe, D. E., "The effect of interrupted and continuous music on bodily movement and task performance of third grade students", Journal of Musical Therapy, 19(2), pp.74~85 (1982)